NZXT is committed to serve our customers with the highest quality of service that we can provide. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support. NZXT customer service is based on five core values: A win-win attitude, being humble, wow in service, efficiency and quality, and teamwork.
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“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.