What we do

NZXT is committed to serve our customers with the highest quality of service that we can provide. We at NZXT’s customer service team are PC gamers ourselves, therefore, we believe in providing our deserving community superior customer support.

Submit a Ticket

Contact our support team by submitting a ticket online.

NZXT Customer Service Hours

We have expanded our Customer Service hours!

Monday-Friday 8:00AM-8:00 PM (Pacific)

NZXT Customer Service Holiday Schedule 2019

New Years Day 1/1: Office Closed

President’s Day 2/18 : Office Closed

Memorial Day 5/27: Office Closed

Independence Day 7/4 : Office Closed

Labor Day 9/2 : Office Closed

Thanksgiving Day 11/28 : Office Closed

Black Friday 11/29 : Office Closed

Christmas Eve 12/24 : Office Closed

Christmas Day 12/25 : Office Closed

New Years Eve 12/31 : Office Closed

Our values

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Win win attitude
“We put our customers first”. Our mission is to provide our customers a winning solution in response to their customer support request.
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Be humble
We are gamers ourselves and we respect the community we come from. This keeps us humble and reminds us to keep improving.
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We believe that there is a service above and beyond what exists as the norm. We strive to deliver more and exceed expectations in consumer satisfaction.
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Efficiency & quality
It’s important to us that our customer service is reliable, receptive, prompt in follow ups and offers easy-to-use self-help tools.
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Team work
Our teamwork inspires people to make their best contributions- we share lessons learnt, identify areas to improve upon and celebrate our shared accomplishments.

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