RSS Feed
Latest Updates
Apr
1
Live Chat
Posted by Eric Henry on 01 April 2014 04:57 PM

Hello All,

 

While we are working on updating the our support site, to improve on getting you taken care of in a faster time frame, so of the features will be going off and on and/or Not working.

 

At this time Live chat is "Under Maintenance". If you need to reach us, please Create a support ticket. 

 

Here is a list of the improvements:

Update region Specific Support - This will enable you to reach the correct area faster and get the proper support. 

Items needs for the Support ticket:

We want to make getting your problem taken care of alot faster. In order to achieve this we do need the following items added to the support 

  • Your Purchase invoice or Receipt in Digital format. This enables us to verify warranty and use for our RMA process
  • Your current shipping info
  • Pictures of damaged to the product if something was damaged during shipping or after the fact
  • State your problem in detail. The better you describe the problem, the easier it is to get the problem fixed.

 

Sincerely,

 

Eric 

 


Read more »



Feb
28
Please Read!!! Kraken G10 pre-orders from Jan - Feb 2014
Posted by Ryan C on 28 February 2014 08:16 PM

Unfortunately, due to some improvements and backend upgrades we've been trying to do over the past couple months to allow us to handle this amount of orders, we oversold the Black color. The software integration solution we have been working on injected the wrong stock number into our black, reading that we had 100+ stock in when we only had double digit stock. 
If you have a black G10 preorder, we can offer a color change that should ship immediately as stock permits. OR We can place your order at the front of the line for Batch 4 with expedited shipping. We'll be contacted those order that are affected, please do not open multiple support tickets or threads in the subreddit. We will not forget you, we promise.

 

Sincerely,

Ryan Cuasim

NZXT USA Head of Customer Service


Read more »



Feb
4
H440 and G10
Posted by Eric Henry on 04 February 2014 05:29 PM

Hello Everyone, 

 

I want to update everyone on a few items. 

 

H440

  • Shipping for the H440 starts on the 11th for the White version and the 18th for the black
  • We are not making the Power supply shroud for other cases and It is does not come out at all.
  • The driver bay cage has about 110mm of spacing for a front RAD
  • You can install 2 X60 and a X40 into the case, or varations of that combo. 

 

G10

  • Compatibility charts can be found under the tech specs listed here http://www.nzxt.com/product/detail/138-kraken-g10-gpu-bracket.html
  • If your product is not listed on those charts it might not or will not work. 
  • We are shipping the units as quickly as possible. So please be patient with us, while we get them out to you.
  • 3rd batch of the pre orders will be going out week of the 17th at this time frame. Please keep it in mind, we dont control Mother Nature or Customs. 
  • We are looking into options for getting longer screws for the product. It will take us some time to get them made and ready to ship out.

 

We are getting some replacement screws for the G10 brackets coming in. If yours are too short or missing, please let us know and we will get them out to you ASAP.

If you need something else please feel free to create a ticket. 


Read more »



Dec
13
FAQs: Kraken G10 GPU Bracket
Posted by MP . on 13 December 2013 12:31 AM

Kraken G10 GPU Bracket

Product Page Link

What is the Kraken G10?

The Kraken G10 is a powder coated steel bracket that will allow you to connect any Asetek manufactured CLC (Closed Loop Cooler) to your GPU. This is limited to Asetek manufactured coolers because that is who NZXT is currently manufacturing with and it addresses a large chunk of the CLC market compatibility wise.

We do not manufacture with CoolIT and their coolers utilize a different mounting system, resulting in incompatibility with CoolIT OEM coolers.

Why Did We Make This?

This bracket is designed to make water cooling your GPU just as accessible as it is to cool your CPU. Plus, with newer technologies like PowerTune and GPU Boost 2.0 the card will practically OC itself to give you more frames without needing to go buy an all new card.

LinusTechTips had a 10% gain in FPS directly from the cooler and PowerTune. Doesn't sound like much, but this gain was at 1600p.

Does it Fit my XXXX GTX___ , HD7XXX, or RX XXX?

Our compatibility list is limited to reference designs, but non-reference designs will most likely work, provided the board partner did not change the location of the die, die height, or screw spacing.

Nvidia : GTX 780 Ti, 780, 770, 760, Titan, 680, 670, 660Ti, 660, 580, 570, 560Ti, 560, 560SE

AMD : R9 290X, 290, 280X, 280, 270X, 270 HD7970, 7950, 7870, 7850, 6970, 6950, 6870, 6850, 6790, 6770, 5870, 5850, 5830

The compatibility list is based on AMD Radeon and NVIDIA's reference board layout, screw spacing and die height only. Please check the dimensions before purchase.

*Some variations in AMD die height may require the use of a shim.

Some people are concerned about the shim, it seems to be older 79xx that may or may not require a shim. This happens when your die is recessed. Pure OC installed the G10 on an HD7970 and did not require a shim. The shims are available from EK at $3.99 a piece. Unfortunately, we don't manufacture a shim to sell directly.

But the VRam and the VRMs have no heatsinks!

The G10 frees up these other components on the graphics card from proximity heat of the GPU. Running the GPU at lower temperatures also allows the VRMs to run cooler and more efficient through reduced power leak, in the words of AMD in the Legit Reviews review.

In our testing and extended use the fan is sufficient for cooling the miscellaneous components during gaming and high end computing due to the increase in efficiency.

The subject of VRam is a bit different. In our experience the VRam is completely fine without sinks, as you can see RAM modules on the rear of cards on occasion without direct cooling or sinks. The fan is sufficient for VRM and VRam cooling. If you are still concerned you can still apply lower profile ramsinks or VRM sinks. The secondary heatsink on some Nvidia cards will still allow the bracket to be mounted with the passive VRM/VRam stock cooling intact.

Availability Update

The Kraken G10 GPU Bracket is now available for pre-order (Batch 2) and Batch 1 will be shipping out the beginning of next week, as soon as we unload the shipment.

The first batch will be shipping via FedEx (Ground for most people in the US) and you should receive them by the 25th and hopefully for Canadians (international shipping) they should be there before Boxing Day.

Batch 1 Ship Date: Dec. 16, 2013 (Orders before Dec. 11)
Batch 2 Ship Date: Mid-January TBD (Orders between Dec. 12-16)
Batch 3 Ship Date: Late-January TBD (Pre-Order Pending)

I don't see this on Newegg, Amazon, or anywhere else! Where is it at?

The product is only available directly at our store in North America (see: Kraken G10 Bracket Product Page) and Caseking.de for mainland EU.

Our US-based Armory store ships WORLDWIDE, but you must choose "International Checkout" at the bottom of the cart and you will be responsible for all taxes, duty, brokerage, etc.

We're currently looking into whether this will become a much larger sold product (Amazon, Newegg, International Retailers). 

Adapted from original discussion post at /r/buildapc/:
Link: http://www.reddit.com/r/buildapc/comments/1sr9od/kraken_g10_update_and_qa/
Author: NZXT_pm


Read more »



Dec
10
Kraken G10 and Black Friday Shipments
Posted by Eric Henry on 10 December 2013 05:59 PM

Kraken G10 Bracket

1. The first batch pre-order is sold out. If you didn't get to purchase a unit now, the next batch will be here sometime towards the end of January. 

2. About the fitment issues with different. We are working on getting as many cards as possible on the list. It takes time to make sure that everything fits correctly.  Please be patient with us, while we get this worked out.

Black Friday items and Shipping.

 

We are working as hard as we can to get it all processed and shipped out to you. Please be  patient with us, we know you want your items, and we want to get them to you ASAP. 

 

 

Thanks 

 

NZXT Support 


Read more »




Help Desk Software by Kayako Fusion