Shipping + Deliveries

NZXT HQ

13164 E. Temple Ave.
City of Industry, CA 91746


Tel. +1-800-228-9395

Fax. +1-626-269-5276

 

Shipping & Deliveries

Orders placed before 10:00AM PST will ship within 2 business days. If we have any issues with your order, we will notify you by email and/or phone in order to clear the issue and ship the order as quickly as possible. In the event we are unable to contact you regarding your order, we will hold your order until we hear from you or up to 3 business days. If we do not receive a response, we will cancel your order. 

If you need to cancel an order or make changes, please contact us as soon as possible. Requests will need to be made within 2 hours of order placement. Otherwise, it’s not guaranteed we’ll be able to fulfill your requests.

FREE SHIPPING on order above $119*; $9.99 for order below $119.

*US Domestic Standard Shipping Only.

 

NZXT partnered with FedEx to provide you with exceptional delivery service.

At times, we will use FedEx SmartPost. FedEx carries your package all the way to the city and then USPS makes the final delivery. To find out more, please click here.

 

Questions/Issues

Need immediate assistance with your order? Talk to us on Live Chat from Monday through Friday, 8:00am - 8:00pm PT

 

For your Safety and Privacy

NZXT utilizes several security features to ensure your personal data is safe. At times, our system will notify us to investigate further. If we are not able to resolve the issue internally, then we will contact you for further verification. 

 

Questions/Issues

NZXT Support Helpdesk
Need immediate assistance with your order? Talk to us on Live Chat from Monday through Friday, 9:00am - 5:00pm PT

Please use the Submit A Request option when Live Chat is not available, and a Customer Service Representative will be able to assist you with your questions. You can also view and open a ticket at our support portal if we aren't available to chat. 

NZXT HQ

13164 E. Temple Ave.
City of Industry, CA 91746

Tel. +1-800-228-9395

Fax. +1-626-269-5276

NZXT Customer Service Hours

We have expanded our Customer Service hours!

Monday-Friday 8:00AM-8:00 PM (Pacific)


NZXT Customer Service Holiday Schedule 2018

New Years Day 1/1: Office Closed

President’s Day 2/19 : Office Closed

Memorial Day 5/28: Office Closed

Independence Day 7/4 : Office Closed

Labor Day 9/3 : Office Closed

Thanksgiving Day 11/22 : Office Closed

Black Friday 11/23 : Office Closed

Christmas Eve 12/24 : Office Closed

Christmas Day 12/25 : Office Closed

New Years Eve 12/31 : Office Closed