NZXT Privacy Policy


13164 E. Temple Ave.
City of Industry, CA 91746

Tel. +1-800-228-9395

Fax. +1-626-269-5276

Privacy Policy:  Effective Date: August 11, 2017


Your personal privacy and data security is important to us. This Privacy Policy explains how we handle information collected when you access and use our Services, which includes this web site,, as well as any software, mobile applications, content and services  (collectively “Services”). 

The Privacy Policy is a part of and incorporated into our Terms of Service ("Terms"), which governs your use of all Services provided by NZXT Inc. (“NZXT”, “Company”, “we” “our”, “us”).  

Please read this Privacy Policy and our Terms carefully and contact us with any questions or concerns at at or NZXT Inc., Attention: Legal, 13164 E. Temple Ave., City of Industry, CA 91746.

You must be 13 years of age or older to access or use our Services.  Anyone under the age of 13 is not permitted to access or use the Services and must not attempt to register an account or submit any personal information to us.

We are based in the United States. No matter where you are located, you consent to the processing and transferring of your information in and to the United States and other countries. (See Section 1 below.) 

By accessing any of our Services, you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy. 

If you do not agree to any of the provisions of this Privacy Policy or to all of the Terms, you should not access or use the Services, including any software.

Any disputes arising out of or relating to this Privacy Policy will be dealt with according to the dispute resolution procedures outlined in our Terms accessible here.


Table of Contents

  1. Where Your Information is Processed.
  2. Categories of Information Collected
  3. Information Use
  4. Information Sharing and Disclosure
  5. Information Access
  6. Data Usage
  7. Security
  8. California Users
  9. Changes
  10. Contact Us
  11. Withdrawal


1.  Consent to Information Processing in the US  and to User System Modifications.

1.1. Introduction & Consent to Data Processing in the United States and elsewhere. NZXT is committing to disclosing our information practices and implementing appropriate protections for any information that we collect or our users share with us.  (Please refer to Section 2 below for types and definitions of information.) No matter where you are located, you consent to the processing and transferring of your information in and to the United States and other countries.  We are based in the United States.  Our Services are subject to U.S. law.  We make no representations or warranties that the Services are appropriate for use in other locations.   We store information about users of our Services on servers located in the United States. We may also store such information on servers and equipment in other countries. You should be aware that privacy and data protection laws in the United States and other countries may not be as comprehensive or protective as the laws of the country where you live. Accordingly, by accessing and using the Services, you consent to the transfer, storage and processing of your personal and other information in the United States and other countries in accordance with this Privacy Policy and applicable law. 

1.2. Consent to User System Modifications. You hereby acknowledge that our Services, including any software used, collect both personal, non-personal and other information as described herein, about you and the computer system you use ("User System") as described in Section 2 below,  and that the Services, including the CAM software, modifies and configures each User System in order to properly optimize your User System for use with our software and services, provide you information, and improve our products and services.  To the extent that you use our Services, including our software, you consent to all of the foregoing, and represents and warrants that you have the right to grant such consent.


2.  Types of Personal Information and other data collected.   

2.1. Introduction. When you access or use our Services, we may collect "personal information”, by which we mean any information that can be used to identify a particular individual. This can include traditional identifiers such as name, address, e-mail address, telephone number and non-traditional identifiers such as unique device identifiers and Internet Protocol (IP) addresses. We may collect personal information, and non-personal and other information that you or others give us (e.g., your contact details, or your comments), or allow us to receive either through preferences settings in your computer, device, or browser, from third parties such as social networks, or through the use of our Services (e.g. the pages you visit or the elements of our Services you use). The following are examples of the categories and types of personal information, non-personal and other information we may collect.

2.2. Account Registration.  Users may access certain elements of our Services, such as our website, without need of registration. Certain services may require that you register for an account and provide us with personal and other information, including but not limited to:  your first and last name;  your email address; your phone number; username, and user password, social media identification information, e.g., Facebook connect account.

2.3  Information Relating to Your Voluntary Activities.  You may provide us information for the following:

  • Survey information:  If you participate in any survey, you will provide certain personal data as part of your response, unless you respond anonymously.
  • Information that you post: You may provide personal data if you post comments, or contribute to community discussions
  • Information from correspondence: Information you send us (such as an email address or mobile phone number used to register or communicate with us), and referral information.
  • When use any of the forms on the Website, or contact us by mail, fax or other offline means.

2.4 User System Data.  Our Services, including but not limited to our CAM software and service, collect the following types of personal information, non-personal, and other information about your User System:

(i) hardware configuration and ID, e.g., including but not limited to, IP address, any computer names, certain data about components like fan speed, liquid temperature, cooling mode, lighting mode, custom mode detail, firmware version

(ii) operating system and driver configuration - including but not limited to your user settings (things like your favorite colors, fan curves, custom images, build images, etc.) 

(iii) installed games and applications, including but not limited to games being played, game duration;

(iv) games and applications settings, performance, and usage data, including but not limited to, CPU and GPU temperatures/loads, info about RAM, FPS statistics, monitor resolutions, system specs, Windows version, CAM version, RAM loads, drive capacity; and

(iv) usage metrics of our software or Services.

2.5. Cookies and Tracking Technologies. We use standard tracking technologies like cookies, pixels and local storage, to collect certain types of personal and non-personal information, including: (i) which of our web pages, apps and other Services you access; (ii) information about your mobile device (such as device and browser type); and (iii) your Internet protocol address, search query and other information relating to your use of our website.  We collect these types of information to help us provide you a more personalized and relevant online experience including by remembering your preferences and providing personalized content. 

2.6. Managing Cookies. Information about cookies is available at Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. Please note that if you choose to block cookies, doing so may impair the Services or prevent certain elements of it from functioning.  On your mobile device, you may also have a “Limit Ad Tracking” setting (on iOS devices) or a setting to “Opt out of Interest-Based Ads” (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.  Because there is no accepted standard on how to respond to Do Not Track signals, we do not respond to such signals. 

2.7. Third Party Services and Links. .  We also acquire information from other trusted sources to update or supplement the information you provide or we collect automatically. If you access our Services from a third party service such as the Apple App Store, Google Play, Amazon App Store, or another third party site or service (“TPS”), you are subject to the privacy policies of the respective TPS.  Our  Services may contain links to websites and services. We  encourages you to review the privacy statements on those sites and services that you choose to visit so that you can understand how they may collect, use and share your personally identifiable information. We are not responsible for the privacy statements or practices of sites and services controlled by other companies or organizations. 


3.  Information Use

We use personal information and other data collected for the following purposes:

  • Create your accounts and allow access to our Services
  • Provide technical support and respond to user inquiries
  • Solicit input and feedback to improve our products and services and customize your user experience
  • Inform users about new products updates or promotional offers
  • Customize your use of the Services and the content you may receive
  • Contact you at the email address as needed or requested
  • Improve, customize, and promote our Services
  • Prevent or take action against activities that are, or may be, in breach of our Terms of Use or applicable law.
  • For any other purpose, provided we disclose this to you at the relevant time, and with your consent.

With respect to our CAM service, which is a computer and device performance monitoring software and mobile application and service offered by the Company, we collect personal information and other data, as described above, for the following purposes:

So users may keep track of key computer hardware components' performance metrics, such as temperatures, overclock GPUs, and display Frame Per Second (FPS) in game;

  • So users may compare game sessions across resolution settings as well as hardware changes to see if performance is improving or not.
  • So users may access your PC using our app anywhere to control, monitor, and share your specs/stats.
  • So users may monitor and gauge your PC temperature relative to the community
  • To help you diagnose key performance and compatibility issues with your computer so you can resolve your hardware problems.


4. Information Sharing and Disclosure

We may share your personal information with third parties in limited circumstances,  including: (1) with your consent; or (2) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process, or to enforce our Terms .  If we merge with another company such that your information will become subject to a materially different privacy policy, we’ll notify you before the transfer. You can opt out of the new policy by deleting your account during the notice period.


5.  Information Access

If you wish to access, amend or delete any other personal information we hold about you, or if you have any objection to the processing of any information that we hold about you, please contact us at or the mailing address provided below  If you ask us to delete your account (either via the Settings page or by email), we will do so within a reasonable period of time, but we may need to retain some of your personal data in order to satisfy our legal obligations, or where we have a legitimate reason for doing so.


6. Data Usage

At NZXT, we are always mindful of the data we collect and looking for ways to communicate better to our users why we need it and how we use it.  We use data to improve your experience while using our products, such as storing your preferences and settings when you use our software.  We also use data to determine what type of hardware you have and what games you play so that we can do things like offering recommendations for improving the performance of your system or reducing noise.  We never sell your data or share it with third parties for any purpose.

We retain historical data for approximately one year unless noted otherwise in the sections below.  The types of data that we currently collect include:

Single sign-on/login

Sign up date
Date of birth
Login times

We use this data to secure your account, to identify the data that is associated with it, such as your settings and hardware configuration, and to enable you to only have to sign-in once while using our sites.  We also use this data to analyze engagement to help determine how we can improve the usage of our products.



Name of game
Frames per second (FPS)
Window resolution
CPU and GPU status
Monitor name and refresh rate

We use this data to determine what level of performance you are getting in a given game with your hardware.  This data helps us tell you what level of performance you can expect with other games and inform other users what they can expect from their systems. We show this data in game history so users can see the difference in performance between games and hardware changes. We also use this data to provide performance predictions when purchasing new hardware, such as from our BLD service.



GPU load and temperatures
CPU load and temperatures
Fan speeds

We use this data for our adaptive noise reduction algorithm which helps optimize noise and performance.  This data is collected when you initiate training or evaluation of your system as well as when the software determines that your system may be under-performing and triggers retraining.



User-defined system image
Software settings
CAM-powered product and feature settings

This data is associated with usage of our CAM software.  We store your current software settings and preferences as well as the settings you have configured for each CAM-powered hardware product.  We also store this data so that you can access it from our mobile app.  Note that software settings includes settings for overclocking.  Hardware-specific data such as fan settings and lighting profiles are stored with the CAM product data that the feature is associated with. 


System hardware

CPU status
GPU status
Disk (HDD/SSD) status
Motherboard status
RAM status

 This data represents the current status of your system hardware.  We store this data so that you can access it from our mobile app remotely.


System profile

CAM version
Presence of CAM-powered hardware
Operating system
RAM name
Monitor name
Input device (mouse and keyboard) names
Disk (HDD/SSD) name
Motherboard name
CPU name
GPU name

We use this data to determine what type of components are present in your system.  This helps us understand what kind of hardware our users have and how we might improve the products and services we offer.  This information is also useful for troubleshooting any problems you may experience while using our products.


Guest mode

Login times
System profile

 Guest mode applies to users who have not registered and thus do not have accounts.  We minimize the amount of data we collect to include only login times and the system profile information described in the previous section.  On average about 1 kbyte of login data and 1.7 kbytes of system profile data is collected per month per guest user.  This information helps us troubleshoot any problems you may experience while using our products.


7.  Information Security

We implement reasonable security measures to protect the security of your information, and we are committed to the protection of your personal information .

While we take reasonable precautions against possible security breaches, no data transmission over the Internet is 100% secure, so we can’t guarantee security, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

We urge you to take steps to keep your personal information safe (including your account password), and to logout of your account after use.  If your TPS account is hacked, this may lead to unauthorized access, so be careful to keep your account information secure.  Please remember that your use the Services are at your own risk, and you’re responsible for taking reasonable measures to secure your account (like using a strong password).


8. California Users – Do Not Track 

California law gives its residents the right to request information regarding the types of consumer personal information that this site collects and shares with third parties for direct marketing purposes.  If you are a California resident, you may make a request to us by email at  Please include My California Privacy Rights in the subject line of your email and allow 30 days for us to respond. Because there is no accepted standard on how to respond to Do Not Track signals, we do not respond to such signals.


9. Changes

We may periodically update this Policy.  We’ll notify you about significant changes to it.  You should periodically check or this privacy page for updates.  Your continued use of the Service will signify your acceptance of any changes to the Privacy Policy.  


10.  Contact Us

If you would like to review, correct or dispute your personal information, or if you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us at or NZXT Inc., Attention: Legal, 13164 E. Temple Ave., City of Industry, CA 91746.


11.  Withdrawal

 You have the right to withdraw your consent at any time. If you decide you no longer want to receive promotional messages from please contact the unsubscribe link at the bottom of the email or contact us.  If you decide that you do not want us to use your information in the manner described in the Privacy Policy, you may not use this website or any of the Services.  If you have already registered an account, you may cancel any Account registered to you at any time by submitting a support ticket via our support site.  


13164 E. Temple Ave.
City of Industry, CA 91746

Tel. +1-800-228-9395

Fax. +1-626-269-5276