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SirBaldMan
04-08-2006, 07:43 AM
My probe died on my Elite a few weeks ago effectively blanking out the info the panel provides and turning off the front and rear fans, I emailed support and after almost a week I finally got a reply they were sending parts. I got the email from support 2 weeks ago. How long does it take for this type of shipment?

I am still able to use my computer, albiet in a limited fashion. I will not play games or do video editing, as my other temp probe shows a marked increase in temp in the case when I do. For regular activites, it is somewhat OK since the ambient temp in my house is cool this time of year.

Any feedback would be appreciated!
SirBaldMan
04-11-2006, 04:40 PM
I am fast becoming a very unhappy camper here! Hello??? Anybody home???
Nitrous
04-11-2006, 04:59 PM
email them again
NZXT_Dood
04-11-2006, 08:19 PM
Hello when you send the mail please cc it to designer@nzxt.com. Thank you.
SirBaldMan
04-12-2006, 04:43 PM
I have replied to both.
SirBaldMan
04-27-2006, 03:21 PM
I sent another email to support as I have yet to get the part to fix my Nemesis. I copied you as well Dood.

I am very unhappy.
SirBaldMan
05-06-2006, 05:57 AM
How many email do I need to send? Will I ever get the part I need to fix my case. If you think I will ever upgrade any of my computers or build a new one with a NZXT case you are out of your friggin mind.

Signed,

PissedoffinMassachustts
Delirium
05-08-2006, 05:05 PM
Perhaps the blind LCD becomes live again, if you will changing the built in battery "CR2032".
SirBaldMan
05-08-2006, 05:08 PM
Perhaps the blind LCD becomes live again, if you will changing the built in battery "CR2032".

Thanks for the information. As I had described in the email I sent to support, I had checked my battery with my voltmeter and the reading was good. I was told in an email that I was getting a part to fix my case. I was told that twice.:mad:
Delirium
05-08-2006, 05:16 PM
In clipbatteries often a voltmeter shows between 1.0 and 1.2V but the Amperes are to low to let a connected electronic run.
I would try to test the panel with a new battery. A new CR2032 is not so expensive...
Delirium
05-08-2006, 05:18 PM
I won't say, it's a must to work with a new battery, but it's a simple way to checkout a possible error-reason.
SirBaldMan
05-08-2006, 05:27 PM
In clipbatteries often a voltmeter shows between 1.0 and 1.2V but the Amperes are to low to let a connected electronic run.
I would try to test the panel with a new battery. A new CR2032 is not so expensive...

Considering a CR2032 is a 3 volt battery, 1 to 1.2 volts would not be any good. Consider the fact that I have been an electonics technician for over 30 years professionally, while I appreciate you advice and opinions, I am waiting for someone from NZXT to reply to this thread.
Delirium
05-08-2006, 05:50 PM
Ups, beg ya pardon - sure, you're right SirBaldMan. I was wrong, the 2032 is a 3V battery, not a 1.2V. My fault ;-(
If you told from beginning, you're a technican, I would't ask for the battery. But if you read some threads here, you will find, that a few users detects a defectly panel, when the battery is low.
... for my excuse...
Maniac_Martin
05-28-2006, 09:30 PM
Im in BC Canada and I recieved my replacement meter in 15 days of the e-mail.
maybe that will help you figure out how long it will take to get to you.