Front color-changing LED not working anymore! HELP!

[pugsley1218]

The color changing LED in the front is no longer working. I checked cable connections and everything, I don't know what could possibly be wrong. It just doesn't work AT ALL. I noticed a few days ago that the light was kind of flickering, but then I messed with the cables and some stuff like that and it was perfectly fine again.

[pugsley1218]

I think you also call the front light the "eyes of Nemesis" But, I've had the case for months. It was working, I went to sleep for a few hours, and when I woke up, it wasn't working anymore.

[WakeUpDead]

All I can tell you is, support is great and the two times I had non-working stuff (120 fan LED out & Temp sensors not working) I just wrote to them with the situation and shipping info and they sent it out, had replacements within 4 days. Let them know and they will help for sure. You will have to open the back of the door and replace them yourself but its not that difficult to do. You may want to check it out and make sure they are connected first, it may be just plugging in a loose wire will fix your problem. My LCD flip screen on top was like that when I got my case, right out of the box. I opened it up and the wires needed reconnected, thats it. Good luck

[pugsley1218]

Well, I sent service@nzxt.com an email with this same info yesterday and I haven't received a reply yet. I went ahead and took apart the front peice where the eye led and everything is, and checked those wires too, couldn't get it to work. :( So, I am going to need a replacement eye LED. Should I go ahead and send another email telling them this and give my shipping info and everything? Or should I just wait it out and see if they answer my other email?

[NZXT_Dood]

Hello, i already sent an email to service for you, if you don't get a response by tomorrow night please post here agin. Thanks.

[NZXT_Dood]

Could you pm me your name and email so i can track it for you? thanks.

[pugsley1218]

My email was responded to. They are shipping it. Thanks for the help.

[pugsley1218]

I STILL haven't received it yet. Why is it taking so long?

[pugsley1218]

Still nothing.

[pugsley1218]

STILL nothing. I am getting kind of worried.

[Dramist]

give it time. USPS is ghey that way.. it took them a month to send a hoodie from California to Calgary

[NZXT_Dood]

hello, could you email me at designer@nzxt.com with name and address so i can try to find out what's going on with the package. Thank you!

[pugsley1218]

I sent you an email a couple days ago. Did you get it?

[NZXT_Dood]

hello i believe you got an email from Service already? thank you.

[pugsley1218]

Nope, didn't get one.

[nbladz56]

Yea, I just had a replacement front end sent to me from NZXT service. Its been about a week and I haven't gotten it yet. It may be my impatience thats speaking, but I hope it doesnt take a month to come.

Have you gotten it yet Pugsley?

[WakeUpDead]

Yeh, they can be a little slow but they do get it to you. I tell you what, they have the best customer service, when it comes to replacing parts. I have never had any other computer place just send things out, without sending them a first born child. You will get it, be glad you own a Nzxt, you would have to buy that part if it was anyother place!

[NZXT_Dood]

If you need an update just email Service again. Sorry about the delay.

[pugsley1218]

Yes, I got it quite awhile ago, thanks.

[nbladz56]

Well, it has been a while. Its been about a month since I sent my first e-mail, and about two weeks ago, I was told that the piece had finally shipped.
It seems like a long time, almost a month, and I was wondering if this was a normal amount of time for a replacement part to arrive at its destination. Any advice as to what to do, or if the amount of time is normal, would be appreciated.